House Rules "DOLCE VITA SUITES FLORENCE"
Dear guests, We would like to welcome you to our "Apartments Dolce Vita Suites Florence" to make sure that your stay will be pleasant and to prevent any misunderstandings, please read the rules of private accommodation. When you booking our apartament, it is implied that you are familiar with and agree with them, and that you will fully adhere to them. Violation of house rules can result in the cancellation of the reservation, and charging the full amount of the price of the accommodation regardless of the shorter stay.
1.- Loud noise after 10 pm will not be tolerated in either the stairway or the apartment.
2.- Do not rearrange the furniture (chairs , tables , beds etc).
3.- Smoking is never permitted anywhere inside the building.
toilet paper only in the toilet.
4.- Parties of any kind, (bachelor, european or italian championship games, etc.) are not permitted.
5.- All illegal activities are prohibited.
6.- Pets are not allowed in the apartment.
7.- The use of drugs and the abuse of alcohol is strictly forbidden.
8.- It is strictly forbidden to bring persons who are not users of accommodation to the room. the hotel accommodates only those registered at the reception desk. in case unregistered persons or persons that are not announced during reservation are found in the room, the hotel and agency have the right to cancel accommodation.
9.- The guest who causes damage to hotel property on purpose or by accident will have to make restitution for the full amount of damage. At the day of his or her departure, the guest is obliged to allow the hotel staff to check in his or her presence all rooms and house appliances to prove that they are not damaged. Only then is the guest allowed to depart. All unreported damages will be claimed in a lawsuit against the guest.
10.- At the day of the departure, you are required to leave the room until 11:00 so that it can be cleaned and prepared for other guests coming after you. With prior announcement, you can keep the room until 15:00 with additional 50% payment, or after 15:00 by paying the full amount of daily rent.
11.- Cleaning: You are obliged to leave the room or apartment you rented as you found it upon arrival – clean, tidy and undamaged.
12.- The guest who violates house rules and disturbs the peace will be unconditionally refused accommodation.
13.- Any disputes that cannot be resolved in agreement with the "Dolce Viata Suites Florence"or agency management the Hotel www.visitaflorencia.com will be resolved through police intervention or in legal proceedings before the court of Florence Italy.
14.- Lost keys: the charge for lost car keys is 50 euro.
Check-in is ALWAYS after 2:30pm. unless special arrangements have been made in advance.
You MUST tell us your arrival time to ensure someone is at the apartment to meet you. We require a minimun of 40/45 minutes notice and appreciate more.
You will be asked to provide us an identity documentation ( identity card, driver’s license or passport for NON EU residents) as required by Italan Law. It will be returned to you immediately. Your information is processed in accordance with current legislation on privacy.
SECURITY DEPOSIT: Is required to pay a security deposit between 100 to 150 euros in cash, which will be promptly refunded upon check-out (unless for any damage inside the apartment).
REASONS WHY SECURITY DEPOSIT IS NOT RETURNED:
Departure from the apartment is after 11:am. on the day of departure.
Furniture or equipment has been damaged.
Additional people, beyond the contracted number, have stayed in the apartment.
Noise, inside the apartment and/or in the stairs was reported to either the manager and/or the police.
In case the staff cannot come at your departure to do the check-out, please leave the CAR/keys on the table of the kitchen or of the living room.
The management nor the owner assume any responsibility for the loss or damage to the guests possessions. Please secure all personal property appropriately and securely lock the apartment doors and windows when departing.
Repair costs for damage caused to the property are the sole responsibility of the contractual renter.
Separate and dispose of garbage as directed in the Useful Information section. Toilet paper ONLY in the wc.
The landlord or manager has the right to enter the apartment in the absence of the customer. In all cases, the customer will be informed.
The management is not liable for any loss of utilities such as gas, electricity, water, internet or heating not directly related to the apartment.
Removing items from the apartment (towels, sheets, chairs, tables, blankets, accessories, etc.) is not permitted.
Have a question or need help? Contact us!
Contact us at any time, we will be happy to give you the information you need
Thanks for your cooperation..!
"Dolce Vita Suites Florence"
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Via Cittadella 10, Firenze, 50144 IT